Help centre
How can we help?
Find quick answers or send a message to the Gleam It team.
Frequently asked questions
Why do I need a membership?
Paid membership keeps the community trusted and gives members access to listing and swapping. You can always browse before joining.
How do Gleam Points work?
You earn points after a completed handover and spend them to request another member's item. Points stay inside Gleam It and cannot be exchanged for cash.
How do I list an item?
Add between one and three photos. For the clearest listing, include the front, another angle or wear, and the label or brand tag. Gleam It prepares the listing details and a points suggestion for you to review before you publish.
What happens after I request an item?
Your points are held safely while the owner responds. Once accepted, you arrange a peer-to-peer handover in the private exchange chat and both confirm when it is complete.
How do I report a problem?
Use Report issue on a listing, member profile, or exchange. Our team reviews reports and can hide content, restrict accounts, or adjust points where appropriate.